Moor Hall Hotel, BW Premier Collection, Sutton Coldfield

My stay at the hotel was a mixed bag. The rooms were well maintained with nice extras like a dressing gown and slippers, but they were a bit small. The service was friendly overall, but I had some issues with getting recompense for facilities not being available. The location was pleasant and convenient, just a short walk to the railway station. The dining experience was good, but the breakfast options were limited. The facilities were decent, nothing extraordinary.

The hotel offers a mix of positives and negatives. The rooms, while of superior standard with a nice bathroom and good leisure facilities, felt a bit old fashioned, with a not-so-clean carpet and missing TV remote and bath plug. The service was generally friendly and efficient, accommodating even a large party that faced delays due to road closures. The location, although beautiful and attended by attentive staff, might require a drive to reach. The dining experience had some delays in clearing tables, and the breakfast timing wasn't ideal for a leisure break.

My stay at the hotel was a mix of positives and negatives. The rooms had a door closing device for security, but it could be annoying at times. The back location was noisy in the early morning, and a touch of paint was needed in some areas. Overall, a decent stay booked through Secret Escapes.

The hotel had some ups and downs during my stay. The rooms were noisy due to wedding guests late into the night and lacked basic amenities like water and a hairdryer. On the bright side, the reception staff were incredibly welcoming and attentive to detail.